Login problems and inactive accounts
If you cannot sign in, confirm whether you are using the correct member or staff login page. If the account is inactive or you still cannot access it, branch staff can verify and reactivate it for you.
CGSSSM Assistance
Support Center
Open to everyone, no sign-in required
Need help with your account, loan, or payments?
This support page is publicly available so members and staff can quickly find the right next step, even before logging in. Use it for sign-in help, account status questions, loan repayment issues, or branch-level assistance.
Repayments, balance questions, and ledger issues
For repayment posting, pending balance updates, loan closure checks, or payment mismatch concerns, contact the branch team with the transaction date and amount so they can trace the ledger entry.
When to visit your nearest branch
Visit your branch for identity verification, account corrections, document submission, or questions that need manual approval. Branch staff will guide you on the next required step.
Fastest way to get the right help
- 1 Choose the correct login path first: member users should use the member login page, while office staff should use the staff login page.
- 2 If your issue is about a transaction, keep the amount, payment date, and member details ready before contacting support.
- 3 For approval-based issues such as account status, loan closure, or corrections, contact or visit your nearest branch for manual verification.